For most addresses in the UK, we offer Standard Delivery and Premium Courier Delivery.
The despatch times from our warehouse stated below do not include courier delivery times.
Please note that during peak season (May – November) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if where delays do occur.
For orders that do not require personalisation and where they are in stock they will be prepared for despatch from our warehouse within 1-2 working days. For products that are not stocked and do not require personalisation these will be prepared for despatch from our warehouse in 3-5 working days.
For orders that require personalisation this can take 2-4 weeks.
Standard Courier Delivery - Usually delivered within 4-7 working days. Deliveries on this service may take place on a Saturday or Sunday during busier periods. Tracking information is provided via email once your order has been dispatched.
Order below £100.00 will be subject to a £2.99 delivery charge. We offer free delivery on all orders £100.00 or above.
Premium Courier Delivery - Allows you much greater flexibility in managing your delivery. Usually delivered within 2-4 working days. This includes features such as a one-hour delivery slot with full tracking information being provided once the item has been dispatched. The courier will also provide options to reschedule if the delivery date does not suit you. You can track your parcels all the way to your door on a live map with a final 15-minute delivery time slot. If your delivery can not take place the courier will leave a calling card, and they’ll let you know straight away by text or email so you can rearrange your delivery. Not going be home? Don’t worry. Our Premium Courier Delivery option allows you to arrange to collect your order from a local shop or a neighbour.
In the unlikely event that we can’t meet an agreed delivery date, you’ll receive notification and given the chance to agree a new date or request a full refund.
Read our full terms and conditions for more information.